*{box-sizing:border-box}body{-webkit-font-smoothing:antialiased;color:#0f172a;background:#f1f5f9;margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px;line-height:1.5}#root{min-height:100vh}h1,h2,h3{font-weight:700}.layout{min-height:100vh;display:flex}.sidebar{color:#f8fafc;background:#0f172a;flex-direction:column;width:240px;display:flex;position:fixed;top:0;bottom:0;left:0}.sidebar-header{border-bottom:1px solid #1e293b;padding:24px 20px 16px}.sidebar-header h2{color:#3b82f6;margin:0;font-size:20px}.sidebar-subtitle{color:#64748b;font-size:12px}.sidebar-nav{flex-direction:column;flex:1;gap:2px;padding:12px 8px;display:flex}.nav-item{color:#94a3b8;border-radius:8px;align-items:center;gap:10px;padding:10px 12px;font-size:14px;text-decoration:none;transition:all .15s;display:flex}.nav-item:hover{color:#f8fafc;background:#1e293b}.nav-item.active{color:#3b82f6;background:#1e293b;font-weight:600}.nav-icon{font-size:16px}.sidebar-footer{border-top:1px solid #1e293b;padding:16px 20px}.user-info{flex-direction:column;margin-bottom:10px;display:flex}.user-info span:first-child{font-size:14px;font-weight:500}.user-email{color:#64748b;font-size:12px}.logout-btn{color:#f87171;cursor:pointer;background:#1e293b;border:none;border-radius:6px;width:100%;padding:8px;font-size:13px}.logout-btn:hover{color:#fff;background:#7f1d1d}.content{background:#f1f5f9;flex:1;min-height:100vh;margin-left:240px;padding:24px 32px}.login-page{background:#0f172a;justify-content:center;align-items:center;min-height:100vh;display:flex}.login-form{background:#fff;border-radius:16px;width:380px;padding:40px;box-shadow:0 20px 60px #0003}.login-header{text-align:center;margin-bottom:24px}.login-header h1{color:#3b82f6;margin:0;font-size:28px}.login-header p{color:#64748b;margin:4px 0 0;font-size:14px}.login-error{color:#991b1b;background:#fee2e2;border-radius:8px;margin-bottom:16px;padding:10px 14px;font-size:13px}.field{margin-bottom:16px}.field label{color:#374151;margin-bottom:6px;font-size:13px;font-weight:500;display:block}.field input{box-sizing:border-box;border:1px solid #d1d5db;border-radius:8px;outline:none;width:100%;padding:10px 12px;font-size:14px}.field input:focus{border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a}.login-btn{color:#fff;cursor:pointer;background:#3b82f6;border:none;border-radius:8px;width:100%;margin-top:8px;padding:12px;font-size:14px;font-weight:600}.login-btn:hover{background:#2563eb}.login-btn:disabled{opacity:.6;cursor:not-allowed}.stat-card{background:#fff;border-radius:12px;align-items:center;gap:16px;padding:20px;display:flex;box-shadow:0 1px 3px #0000000f}.stat-icon{border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;width:48px;height:48px;font-size:22px;display:flex}.stat-value{color:#0f172a;font-size:24px;font-weight:700}.stat-title{color:#64748b;margin-top:2px;font-size:13px}.page-title{color:#0f172a;margin:0 0 24px;font-size:24px}.page-loading,.page-error{text-align:center;color:#64748b;padding:60px 0;font-size:16px}.stats-grid{grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:16px;margin-bottom:32px;display:grid}.section{background:#fff;border-radius:12px;margin-bottom:20px;padding:20px;box-shadow:0 1px 3px #0000000f}.section h2{color:#0f172a;margin:0 0 16px;font-size:16px}.status-list{flex-wrap:wrap;gap:12px;display:flex}.status-item{background:#f8fafc;border-radius:8px;align-items:center;gap:8px;padding:10px 16px;display:flex}.status-name{color:#475569;font-size:13px}.status-count{color:#0f172a;font-weight:700}.quick-links{flex-wrap:wrap;gap:10px;display:flex}.quick-links button{color:#fff;cursor:pointer;background:#3b82f6;border:none;border-radius:8px;padding:10px 20px;font-size:13px;font-weight:500}.quick-links button:hover{background:#2563eb}.count{color:#64748b;font-size:16px;font-weight:400}.toolbar{flex-wrap:wrap;align-items:center;gap:16px;margin-bottom:20px;display:flex}.search-input{border:1px solid #d1d5db;border-radius:8px;outline:none;width:300px;padding:10px 14px;font-size:14px}.search-input:focus{border-color:#3b82f6;box-shadow:0 0 0 3px #3b82f61a}.filter-pills{gap:6px;display:flex}.pill{cursor:pointer;color:#475569;background:#fff;border:1px solid #d1d5db;border-radius:20px;padding:6px 14px;font-size:13px}.pill.active{color:#fff;background:#3b82f6;border-color:#3b82f6}.table-wrap{background:#fff;border-radius:12px;overflow:hidden;box-shadow:0 1px 3px #0000000f}.data-table{border-collapse:collapse;width:100%}.data-table th{text-align:left;color:#64748b;text-transform:uppercase;letter-spacing:.5px;background:#f8fafc;border-bottom:1px solid #e2e8f0;padding:12px 16px;font-size:12px;font-weight:600}.data-table td{color:#334155;border-bottom:1px solid #f1f5f9;padding:12px 16px;font-size:14px}.data-table tr.clickable{cursor:pointer}.data-table tr.clickable:hover td{background:#f8fafc}.data-table .empty{text-align:center;color:#94a3b8;padding:40px}.pagination{justify-content:center;align-items:center;gap:16px;margin-top:20px;display:flex}.pagination button{cursor:pointer;background:#fff;border:1px solid #d1d5db;border-radius:6px;padding:8px 16px;font-size:13px}.pagination button:disabled{opacity:.4;cursor:not-allowed}.pagination span{color:#64748b;font-size:13px}.detail-page{max-width:800px}.back-btn{color:#3b82f6;cursor:pointer;background:0 0;border:none;margin-bottom:16px;padding:0;font-size:14px}.detail-card{background:#fff;border-radius:12px;margin-bottom:16px;padding:24px;box-shadow:0 1px 3px #0000000f}.detail-grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}.detail-field label{color:#64748b;text-transform:uppercase;letter-spacing:.3px;margin-bottom:4px;font-size:12px;display:block}.detail-field .value{color:#0f172a;font-size:14px}.edit-input{color:#0f172a;box-sizing:border-box;background:#fff;border:1px solid #d1d5db;border-radius:8px;width:100%;padding:8px 12px;font-family:inherit;font-size:14px}.edit-input:focus{border-color:#3b82f6;outline:none;box-shadow:0 0 0 2px #3b82f620}textarea.edit-input{resize:vertical}.detail-actions{gap:10px;margin-top:20px;display:flex}.detail-actions button{cursor:pointer;border:none;border-radius:8px;padding:10px 20px;font-size:13px;font-weight:500}.btn-block{color:#991b1b;background:#fee2e2}.btn-unblock{color:#166534;background:#dcfce7}.btn-admin{color:#6d28d9;background:#ede9fe}.btn-hide{color:#64748b;background:#f1f5f9}.btn-delete{color:#fff;background:#ef4444}.btn-message{color:#fff;background:#3b82f6}.page-header-row{justify-content:space-between;align-items:center;margin-bottom:4px;display:flex}.btn-primary{color:#fff;cursor:pointer;background:#3b82f6;border:none;border-radius:8px;padding:8px 18px;font-size:14px;font-weight:500}.btn-primary:hover{background:#2563eb}.btn-primary:disabled{opacity:.5;cursor:not-allowed}.btn-secondary{color:#475569;cursor:pointer;background:#f1f5f9;border:1px solid #d1d5db;border-radius:8px;padding:8px 18px;font-size:14px}.btn-secondary:hover{background:#e2e8f0}.modal-overlay{z-index:100;background:#0006;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.modal-content{background:#fff;border-radius:14px;width:420px;max-width:90vw;padding:28px;box-shadow:0 20px 60px #0003}.modal-content h2{color:#0f172a;margin:0 0 20px;font-size:18px}.form-field{margin-bottom:14px}.form-field label{color:#334155;margin-bottom:4px;font-size:13px;font-weight:500;display:block}.form-field input[type=text],.form-field input[type=email],.form-field input[type=password]{box-sizing:border-box;border:1px solid #d1d5db;border-radius:8px;outline:none;width:100%;padding:9px 12px;font-size:14px}.form-field input:focus{border-color:#3b82f6}.checkbox-field label{cursor:pointer;align-items:center;gap:8px;font-size:14px;display:flex}.checkbox-field input[type=checkbox]{width:16px;height:16px}.form-error{color:#dc2626;margin-bottom:12px;font-size:13px}.form-actions{justify-content:flex-end;gap:10px;margin-top:20px;display:flex}.table-action-btn{cursor:pointer;border:1px solid #0000;border-radius:6px;align-items:center;gap:4px;padding:5px 12px;font-size:12px;font-weight:500;transition:all .15s;display:inline-flex}.table-action-btn+.table-action-btn{margin-left:6px}.table-action-btn.settings{color:#2563eb;background:#eff6ff;border-color:#bfdbfe}.table-action-btn.settings:hover{background:#dbeafe;border-color:#93c5fd}.table-action-btn.hide{color:#64748b;background:#f8fafc;border-color:#e2e8f0}.table-action-btn.hide:hover{background:#f1f5f9;border-color:#cbd5e1}.table-action-btn.show{color:#16a34a;background:#f0fdf4;border-color:#bbf7d0}.table-action-btn.show:hover{background:#dcfce7;border-color:#86efac}.table-action-btn.danger{color:#dc2626;background:#fef2f2;border-color:#fecaca}.table-action-btn.danger:hover{background:#fee2e2;border-color:#fca5a5}.filter-tag{color:#475569;white-space:nowrap;background:#f1f5f9;border-radius:4px;margin:1px 3px;padding:2px 8px;font-size:11px;font-weight:500;display:inline-block}.dialog-overlay{z-index:1000;background:#0006;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.dialog{background:#fff;border-radius:12px;width:90%;max-width:400px;padding:24px;box-shadow:0 20px 60px #00000026}.dialog h3{margin:0 0 8px;font-size:16px}.dialog p{color:#64748b;margin:0 0 20px;font-size:14px}.dialog-actions{justify-content:flex-end;gap:8px;display:flex}.btn-cancel,.btn-confirm{cursor:pointer;border:none;border-radius:6px;padding:8px 16px;font-size:13px;font-weight:500}.btn-cancel{color:#475569;background:#f1f5f9}.btn-confirm{color:#fff;background:#3b82f6}.btn-danger{background:#ef4444}.support-page{flex-direction:column;height:calc(100vh - 48px);display:flex}.toast-warning{color:#92400e;background:#fef3c7;border:1px solid #fbbf24;border-radius:8px;margin-bottom:10px;padding:10px 16px;font-size:14px;font-weight:500;animation:.3s toast-in}@keyframes toast-in{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.unread-total{color:#fff;vertical-align:middle;background:#ef4444;border-radius:10px;margin-left:8px;padding:2px 8px;font-size:13px;font-weight:600}.ticket-filters{gap:8px;margin-bottom:12px;display:flex}.ticket-filter-btn{cursor:pointer;color:#475569;background:#fff;border:1px solid #d1d5db;border-radius:8px;padding:6px 16px;font-size:13px;font-weight:500;transition:all .15s}.ticket-filter-btn:hover{background:#f1f5f9}.ticket-filter-btn.active{color:#fff;background:#3b82f6;border-color:#3b82f6}.ticket-status-badge{white-space:nowrap;border-radius:6px;padding:2px 8px;font-size:11px;font-weight:600}.ticket-status-badge.open{color:#16a34a;background:#dcfce7}.ticket-status-badge.closed{color:#94a3b8;background:#f1f5f9}.chat-item-badges{align-items:center;gap:6px;display:flex}.chat-item.closed{opacity:.7}.chat-layout{background:#fff;border-radius:12px;flex:1;min-height:0;display:flex;overflow:hidden;box-shadow:0 1px 3px #0000000f}.chat-list{border-right:1px solid #e2e8f0;flex-shrink:0;width:320px;overflow-y:auto}.chat-empty{text-align:center;color:#94a3b8;padding:40px 20px}.chat-item{cursor:pointer;border-bottom:1px solid #f1f5f9;padding:12px 16px;position:relative}.chat-item:hover{background:#f8fafc}.chat-item.active{background:#eff6ff;border-left:3px solid #3b82f6}.chat-item-header{justify-content:space-between;align-items:center;display:flex}.chat-user-name{color:#0f172a;font-size:14px;font-weight:600}.unread-badge{color:#fff;text-align:center;background:#3b82f6;border-radius:10px;min-width:18px;padding:1px 7px;font-size:11px;font-weight:700}.chat-user-email{color:#64748b;margin-top:1px;font-size:12px}.chat-preview{color:#475569;white-space:nowrap;text-overflow:ellipsis;margin-top:4px;font-size:13px;overflow:hidden}.chat-time{color:#94a3b8;margin-top:2px;font-size:11px}.chat-conversation{flex-direction:column;flex:1;min-width:0;display:flex}.chat-placeholder{color:#94a3b8;flex:1;justify-content:center;align-items:center;font-size:16px;display:flex}.conv-header{background:#f8fafc;border-bottom:1px solid #e2e8f0;padding:14px 20px}.conv-header-info{justify-content:space-between;align-items:center;display:flex}.conv-header-actions{margin-top:8px}.ticket-action-btn{cursor:pointer;border:none;border-radius:6px;padding:6px 14px;font-size:13px;font-weight:500}.ticket-action-btn.close{color:#dc2626;background:#fee2e2}.ticket-action-btn.close:hover{background:#fecaca}.ticket-action-btn.reopen{color:#16a34a;background:#dcfce7}.ticket-action-btn.reopen:hover{background:#bbf7d0}.conv-closed-banner{text-align:center;color:#94a3b8;background:#f1f5f9;border-top:1px solid #e2e8f0;padding:14px 16px;font-size:14px}.conv-header strong{color:#0f172a;font-size:15px}.conv-email{color:#64748b;margin-left:8px;font-size:13px}.conv-city{color:#94a3b8;font-size:13px}.conv-messages{flex-direction:column;flex:1;gap:6px;padding:16px 20px;display:flex;overflow-y:auto}.msg{max-width:70%;display:flex}.msg-in{align-self:flex-start}.msg-out{align-self:flex-end}.msg-bubble{word-break:break-word;border-radius:12px;padding:8px 12px;font-size:14px;line-height:1.4}.msg-in .msg-bubble{color:#0f172a;background:#f1f5f9;border-bottom-left-radius:4px}.msg-out .msg-bubble{color:#fff;background:#3b82f6;border-bottom-right-radius:4px}.msg-system{text-align:center;color:#94a3b8;padding:4px 0;font-size:12px;font-style:italic}.msg-meta{opacity:.7;text-align:right;margin-top:2px;font-size:11px}.msg-read{margin-left:2px}.msg-image{border-radius:8px;max-width:240px;max-height:300px;display:block}.conv-input{background:#f8fafc;border-top:1px solid #e2e8f0;gap:8px;padding:12px 16px;display:flex}.conv-input input{border:1px solid #d1d5db;border-radius:8px;outline:none;flex:1;padding:10px 14px;font-size:14px}.conv-input input:focus{border-color:#3b82f6}.conv-input button{color:#fff;cursor:pointer;white-space:nowrap;background:#3b82f6;border:none;border-radius:8px;padding:10px 20px;font-size:14px;font-weight:500}.conv-input button:hover{background:#2563eb}.conv-input button:disabled{opacity:.5;cursor:not-allowed}